Back to the marketplace · Solution
Customer support
Start from uploaded tickets, product facts and support policies: ticket triage, reply drafts, FAQ distillation and escalation summaries, with every fact pointing to its source and refund or compensation decisions always left to you.
Copy this sentence and send it to any colleague in Teloa:In Teloa, open Marketplace, search for "Customer support" and add it (entry teloa.support).
- Source
- Teloa official
- License
- Apache-2.0
License files: LICENSE - Review
- Reviewed by Teloa on 2026-09-25
- Compatibility
- Verified · Teloa >=0.2.0-alpha.6 · DSH 0.1.7-rc.1
- Verified with a real model (DeepSeek deepseek-flash, isolated host) on 2026-09-25: ticket triage, FAQ distillation and escalation summary matched the expected structure on synthetic samples; reply drafts cite fact-base entries with wording checks, escalated tickets get no outbound draft, personal data reduced to ticket ids.
- Ticket system, messaging and knowledge base connections are optional and not bundled in this version.
- Permissions and requirements
- Permissions it will ask for:
- Reads only the files you provide for the task
- Only with your confirmation: sending replies to customers, changing the ticket system, publishing FAQ entries, quoting customer personal data
- Never decides or promises refunds, compensation or exceptions on your behalf
Network at run time: no - Data flow
- Files ship pinned inside the Teloa release; nothing is downloaded when you add it. This site collects no user information.
Entry teloa.support · version 1.0.0